Why am I missing some/all mentions from Facebook?
Facebook is constantly growing and changing its API so we need to constantly develop Brand24 to accommodate for its growth. However, sometimes the number of Facebook users increases faster than we can keep up with, which results in us collecting data from them at a later time.
In short, Facebook is a very hard platform to monitor.
We try to cover as much content from Facebook as possible. Unfortunately, it isn’t always 100% due to its size and complexity, but we always strive for results as close to 100% as possible.