This is probably because of the project setup :(
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Firstly, we recommend starting with a simple configuration for a given phrase/keyword. Then adding excluded or required keywords which will give you the possibility to make the search more specific!
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If you do not see any new results under your projects, please, please, PLEASE, reach out to our Customer Success Team - when they can assist you with a project, that's how they look:

We hope this article has been useful to you! If you have any further questions or need help, please don't hesitate to get in touch. You can reach us via email at help@brand24.com or send us a message using the chat box on the bottom-right side of your dashboard.

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