Learn more about how to Connect your Brand24 account to Facebook and Instagram in this short guide and tutorial video
Old Mentions Tab
Start your integration by clicking on the 'Activate' button (highlighted in blue) below either the Facebook or Instagram category.
New Mentions Tab
The process of integration is quite similar if it comes to a new view of the mentions tab. What is different is the placement of integration bars. Those can be found in the right corner, in the Sources. Click on the ‘Connect’/'Add sources' button (highlighted in green) below either the Facebook or Instagram category.
Upon clicking, you'll be directed to our Facebook & Instagram integration settings page.
Now click on the big blue button shown above (Connect Facebook and/or Instagram Account(s)).
Upon selecting this a pop-up will appear,* in which you will (if not already logged in) be prompted to log in. (This account must have admin-level access to the IG profile & FB pages you want to connect Brand24 with and must be a Business/Creator account - for more info on how to switch your account to business/creator - watch this video).
*You may need to disable your Adblocker for the pop-up to appear.
You will then be asked to choose the Meta Business Account you want to use to collect public mentions.
Upon clicking next, you will be asked to choose the Facebook Page you want to use to collect public mentions.
Here is the list of permissions. Please note Brand24 will not post to your Facebook Page or Instagram Business Account.
Once you've accepted these permissions and clicked 'OK' you'll be informed of your successful integration with Brand24:
Returning to your Facebook and Instagram integrations homepage you'll notice that your account is now successfully integrated (as shown below).
To start collecting mentions for a specific project, choose one of two paths:
Click on the appearing pop-up (this path is possible only with the first integration, not the further changes):
Or visit the projects list.
Click on 'Edit' to enter your project's settings.
and select 'Facebook and Instagram Sources'.
Next to 'Instagram Sources' - Use the slide button to activate data collection from Instagram.
In the "Facebook Sources" section, please select Facebook Page you want to use to collect public mentions.
You will be noticed that the Facebook Page was successfully added.
You can decide, if you want your mentions and comments to be integrated with other users projects:
And you're all set! Now visit the "Mentions Tab" to access collected mentions.
Can I remove an existing integration?
Of course! To remove an existing integration at any time just visit our Facebook & Instagram Integration settings (which can be found via your Account Settings), or click on the 'plug-in' icon in the top right corner.
Click on the 'bin' icon next to the integration you want to be removed.
You can also remove the integration in your Business Integrations section in your Facebook account settings.
We hope this article has been useful to you! If you have any further questions or need help, please don't hesitate to get in touch. You can reach us via email at firstname.lastname@example.org or send us a message using the chat box on the bottom-right side of your dashboard.