Brand24.com

A complete FAQ on all the questions you might have about your Facebook & Instagram integration

The Complete Facebook & Instagram Data Guide

Your Step-by-Step guide on how to start collecting Facebook & Instagram data in Brand24

How to start collecting Instagram & Facebook Data

Watch this short video to discover how to switch your personal instagram account to the a business/creator account

How to switch your Instagram account to a Business/Creator account

Why can I not access public mentions from personal Facebook profiles?

A step-by-step guide on how to correctly reintegrate Facebook and Instagram accounts with Brand24.

How to properly reintegrate Facebook/Instagram

Do you have issues connecting your Facebook and Instagram accounts? Here are some of the most common problems users face.

Troubleshooting Facebook/Instagram integration issues

Instagram linked to Facebook, but not integrating

Learn more about the sort of Facebook data you can expect to collect in your project

What type of Facebook data does Brand24 offer?

Learn more about what data you can collect from Instagram in your Brand24 account

What type of Instagram data does Brand24 offer?

Some reasons why we may not have been able to collect your Facebook or Instagram post

Brand24 missed a public mentions from Facebook or Instagram. Why is that?

Can I collect mentions from Facebook Groups?

Can I track mentions across Instagram Stories or Facebook Stories?

Information about paid or boosted posts on social media

Is it possible to collect paid or promoted posts?

Is Facebook and Instagram data collected by Brand24 compliant with GDPR/RODO?

Quick explanation on why profile avatars (display pictures) are not available

Why am I not seeing avatars for Facebook and Instagram mentions?

Why do some of your competitors offer additional Facebook or Instagram data

30 unique hashtags per single integration

Are there any limits for the number of hashtags I can track on Instagram?

Can you provide a link to past changes in Facebook and Instagram API that influenced data collection process?

Can I export Facebook and/or Instagram data as an Excel (CSV) file?

Can I use FB & IG data in my PDF reports?

A short summary of what you should expect.

Can I access stats such as number of likes, comments and shares for public posts collected via Brand24?

Facebook & Instagram

Find answers and get help from Intercom Support and Community Experts

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