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Unfortunately, the ability to access the avatars of Facebook and Instagram users has been excluded from Facebook API during changes introduced in February 2020.&nbsp;

We hope this article has been useful to you! If you have any further questions or need help, please don't hesitate to get in touch. 

Quick explanation on why profile avatars (display pictures) are not available

Why am I not seeing avatars for Facebook and Instagram mentions?

Find answers and get help from Intercom Support and Community Experts

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