Unfortunately, we are unable to collect any mentions from Facebook or Instagram that have been 'paid' or 'promoted'.
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​Note: Brand24 has never been able to collect paid or promoted mentions/posts.

We hope this article has been useful to you! If you have any further questions or need help, please don't hesitate to get in touch. You can reach us via email at help@brand24.com or send us a message using the chat box on the bottom-right side of your dashboard.
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