What is the difference between notifications and reports?
Email reports show a snapshot of the most relevant mentions along with some key metrics. This is excellent if you’d like to know what’s cracking at a glance without logging into the platform every day.
Notifications are alerts set up based on your choice of filters. They inform you about the most important events in your Brand24 account.
How to set up notifications?
Go to your project settings, and move to the Notifications tab. Click the ‘Add new notification’ button and fill in the following fields:
Email address: select an email address you’d like the notifications to be sent to
Frequency: choose how often you’d like to receive notifications
Filter: choose saved filter that will trigger the notification (new saved filters can be created in Mentions view)
Send notification once there are this many mentions: if you’d like to be notified about all new mentions, leave the field blank. If you decide to pick a number, please note that there must be more mentions than this number - e.g., you’ve picked 10 - this means we’ll inform you when there are 11 mentions.
Notification type: You can receive notifications via email or the Brand24 mobile app (you can download it for iOS or Android).
Common Reasons for Not Receiving Notifications
Email Communication Consent Disabled: If you have unsubscribed from Brand24 emails or a system error has disabled your email communication consent, notifications will not be sent. Ensure that your email communication settings are enabled.
Spam Filters or Blocked Sender: Notifications may be blocked by your email provider. Check your spam folder and ensure that the sender address
mail@alerts.brand24.comis not blocked or filtered.No New Mentions: Notifications are only sent when new mentions match your project’s keywords. If your project has very few mentions or restrictive keyword settings, there may be no emails to send.
We hope this article has been useful to you. If you have any further questions or need help, please don't hesitate to contact us.
Steps to Troubleshoot Email Settings
Verify Email Address: Confirm that the email address associated with your Brand24 account is correct.
Check Spam and Filters: Look in your spam folder and review any email filters that might block messages from Brand24.
Enable Notifications: Ensure that email notifications are enabled in your project settings.
Contact Support: If issues persist, contact Brand24 support for further assistance.
Adjusting Keyword Configurations for Better Alerts
Broaden Keyword Scope: If your keyword configuration is too restrictive, loosen the criteria by reducing mandatory words or using shorter terms. This increases the likelihood of capturing mentions.
Refine Keywords for Relevance: Use a primary keyword and add a context keyword to maintain relevance while increasing the volume of mentions. For example, set a primary keyword and pair it with a secondary keyword to filter results effectively.
Apply Filters: Use language or location filters to narrow results to your target market while keeping the volume adequate for notifications.
Additional Tips for Optimizing Email Alerts
Understand Dashboard vs. Email Reports: If you recently changed your monitored keywords, reports generated using previous keywords may still be sent to your email. The dashboard only displays data for currently tracked keywords.
Monitor Keyword Performance: Regularly review and adjust your keyword configurations to ensure they align with your monitoring goals.