Integration issues
If you're encountering problems with your Facebook or Instagram integration in Brand24, you're not alone. These issues often arise from changes made to the APIs by Facebook and Instagram, which are beyond our control. Such changes can disrupt how Brand24 interacts with your social media accounts, leading to integration difficulties.
Identifying integration problems
You may notice that something is wrong if your Brand24 projects stop updating with new mentions from Facebook or Instagram or if you see error messages related to data fetching. These signs often point to an issue with the integration setup on your account.
Reasons for failed integration
'Connect Facebook/Instagram' button doesn't work
Issues can arise when integrating Facebook with Brand24, such as the 'Connect' button not working, often due to browser settings, machine-specific restrictions, or network blocks.
SolutionThis requires ensuring no ad blockers or strict privacy settings are interfering and checking with your IT department to confirm that network policies aren't blocking Facebook functionalities.
Reconnecting the Brand24 account is necessary
When integrating Facebook with Brand24, you might encounter certain issues that stem primarily from changes made by Facebook itself or from operational glitches.
Sometimes, Facebook updates its API or adjusts its privacy policies, which can disrupt existing integrations and require reconfiguration on your part.
Facebook may also require you to change your password or login again.
Step-by-Step Guide to Reconnect Your Brand24 Account with Facebook
A simple reintegration process can often help fix integration issues. This process involves disconnecting and then reconnecting your Facebook account to Brand24.
Step 1: Remove Integration from Facebook Profile Settings
Important: This must be done from your personal Facebook profile settings, not from a page or Business Manager.
Go to your Facebook Business Integrations settings.
Find Brand24 in the list of apps.
Click Remove next to Brand24.
If prompted, tick the option to delete all associated data, then confirm.
This tells Facebook to “forget” the previous permissions, so you can grant them anew during the next integration.
Step 2: Remove Integration in Brand24
Log into your Brand24 account.
Click the plug icon in the top-right corner of the panel and choose “Facebook”
If not already done, disconnect your Facebook/Instagram account by clicking the trash bin icon.
Click the “Delete now” button.
Step 3: Reconnect Your Accounts
Still in Brand24, go to the Facebook and Instagram settings again.
Click “Connect Facebook/Instagram.”
This time, the full permission selection window should appear.
Make sure to select all pages and profiles you want to monitor.
For a full guide on how to connect Facebook/Instagram to Brand24, see this article.
Once completed, Brand24 should regain access to your selected pages and data.
This process will help ensure that your Brand24 account is properly linked with Facebook, enabling uninterrupted monitoring and analysis of your social media interactions.
By following these steps, you can ensure that your Brand24 integration runs smoothly and keeps your social media monitoring effective and up to date.
We hope this article has been useful to you. If you have any further questions or need help, please don't hesitate to contact us.