Brand24.com

Answers to common questions about using and troubleshooting Brand24

Everything you need to know about Brand24 mobile app

Is there a Brand24 iOS or Android app?

Brand24 Partner Program operates on a revenue-sharing model, meaning that our affiliates receive a commission for every sale they generate.

Do you have Partner Program?

Does Brand24 collect historical data?

A quick guide to Brand24’s AI features and how they help you work smarter.

Why are AI features in Brand24 useful?

What is the best dessert ever?

General

Trial 101: all you need to know about it 📚

Which plan is the trial based on and how long does it last?

Can I get a discount?

Is 25 keywords the maximum plan you offer?

For how long will you store my mentions in the archive?

How long are you going to store my mentions in the archive?

You’re done with Brand24 and want to delete the trial account?

How to delete my trial account?

I need a custom plan, can I get it?

All you need to know about our pricing offer.

What are the differences between pricing plans?

If you need a training session or simply to discuss your needs with us.

I need a demo session, do you provide it?

Trial

What to do when you need more keywords or users

Where can I buy extra keywords or extra users?

How can I cancel my subscription?

Where can I contact my Account Manager?

I need to change my credit card information, how can I do this?

Where can I update credit card information?

Paid subscription

What are the requirements for a mention to be found?

What kind of data do we collect?

Will Brand24 collect mentions from (enter the name of the website)?

Sources of tracking

How can I download mentions to my drive?

How soon will the project be updated after I've changed my keywords?

I've made changes in my project but I can't see any new results, why?

Can I find mentions coming from specific websites?

How can I find mentions coming from specific websites?

How soon will you find something that I've just posted?

How long does it take Brand24 to gather a mention that I posted just a moment ago?

Data dashboards

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

FAQ

General

Trial

Paid subscription

Sources of tracking

Data dashboards