When setting up your Brand24 account to integrate with Facebook and Instagram data, you'll need access to an Instagram Business or Creator account.
Watch this short video to discover how to switch your account in just a few minutes:
But what is an Instagram Business/Creator profile?
Simply put, when your account is set to Instagram's professional account modes - they'll provide you with more tools and features to help you grow your business via their platform.
You can find out more via Instagram's official FAQ