What are auto-reports?
Our auto reports are daily or weekly updates of new mentions of your keyword(s). They are turned on by default, but you can easily turn them off. You can also set these up for your teammates.
What is the difference between notifications and reports?
Reports are the top mentions sent daily or weekly, along with all the most important numbers for a given project. They are perfect for people who don’t need to log into the tool every day, but they still need to be updated with the most important mentions daily or weekly.
On the other hand, notifications are perfect for users who only need specific information. Alerts on specific events are sent periodically. They are perfect for crisis management, companies who really care about their PR and need to know as soon as something important happens to their brand.
How to set up reports?
Go to your project options, and move to the 'Reports' tab. Tick a field that will send you daily or weekly reports directly to your email.
Once you click the 'Add a new recipient’ button, you can set these up the same way for your colleagues.
HINT: Reports are a great solution for people who do not visit Brand24 daily but still need to be updated with the most important mentions daily or weekly. If it’s not the case that seems to be relevant for you, and you need to work through each and every piece of information on the platform entering it every day, you can easily turn these off.
We hope this article has been useful to you! If you have any further questions or need help, please don't hesitate to get in touch. You can reach us via email at firstname.lastname@example.org or send us a message using the chat box on the bottom-right side of your dashboard.