Frequently asked questions
Which plan is the trial based on and how long does it last?
Can I get a discount?
Is 20 keywords the maximum plan you offer?
How long are you going to store my mentions in the archive?
How to delete my trial account?
I need a custom plan, can I get it?
What are the differences between pricing plans?
I need a demo session, do you provide it?
How to start collecting Instagram & Facebook Data
The Complete Facebook & Instagram Data Guide
What is the difference between a project and a keyword (why to group keywords in projects)?
Why am I not getting any results in my project?
Why can’t I add a new project/keyword?
How can I optimize my project configuration?
How can I delete the project?
How many keywords can I track?
What’s the keyword?
Does Brand24 provide Boolean search?
Do you offer sentiment analysis?
How can I block a particular author/domain?
How can I download mentions to my drive?
I've made changes in my project but I can't see any new results, why?
How can I delete collected mentions?
How can I find mentions coming from specific websites?
How long does it take Brand24 to gather a mention that I posted just a moment ago?
Can I Tag a Mention?