Brand24.com

Daniel Baradziej

Karol Kłaczyński

Michal Sadowski

Here you’ll find all the necessary information about starting your projects and its settings! 

How to start? 

How can you set up my first keyword monitoring?

How do I set up my first project?

Can I monitor mentions in one specific language?

Can I monitor just specific language?

How to use required or excluded keywords?

How can you disable data from social, blogs, forum, news or web

How can I change active sources for my project?

Keywords

Learn why and how to exclude websites or social media authors from being tracked.

Exclude website or social media author

Add mentions manually

Sources

Set up custom notifications and be informed about all kinds of changes in your projects.

Notifications

Find out what reports Brand24 has to offer, how they differ from notifications, as well as how to set them up.

Daily and weekly reports.

Learn what storm alerts are and how to set them up accurately.

Storm Alerts

Reports

Everything you need to know about additional sources in your projects!

How to add your company review pages?

Summary of the most important LinkedIn integration information

How to start collecting LinkedIn Data?

Additional sources

Can you provide a link to past changes in Facebook and Instagram API that influenced data collection process?

In some cases, Facebook needs you to confirm the link between Instagram and Facebook accounts.

I linked my Instagram account with Facebook Page, but it is still unavailable during integration. What can I do?

30 unique hashtags per single integration

Are there any limits for the number of hashtags I can track on Instagram?

Information about paid or boosted posts on social media

Is it possible to collect paid or promoted posts?

Can I export Facebook and/or Instagram data as an Excel (CSV) file?

Can I use FB & IG data in my PDF reports?

Follow these steps to activate FB & IG data in your project

How to start collecting Facebook & Instagram Data

What sort of profile do you need to set up your integration?

Can I use a regular Instagram profile for integration?

Definition of an Instagram Business or Creator account

What is an Instagram Business or Creator Account?

Watch this short video to discover how to switch your personal instagram account to the a business/creator account

How to switch your Instagram account to a Business/Creator account

Is Facebook and Instagram data collected by Brand24 compliant with GDPR/RODO?

Why do some of your competitors offer additional Facebook or Instagram data.

Can I track mentions across Instagram Stories or Facebook Stories?

Why can I not access public mentions from personal Facebook profiles?

Can I collect mentions from Facebook Groups?

Learn more about what data you can collect from Instagram in your Brand24 account

What type of Instagram data does Brand24 offer?

Quick explanation on why profile avatars (display pictures) are not available

Why am I not seeing avatars for Facebook and Instagram mentions?

Some reasons why we may not have been able to collect your Facebook or Instagram post

Brand24 missed a public mentions from Facebook or Instagram. Why is that?

A short summary of what you should expect.

Can I access stats such as number of likes, comments and shares for public posts collected via Brand24?

Summary of how we collect Facebook/Instagram Data

How does Brand24 collect Facebook and Instagram data?

Learn more about the sort of Facebook data you can expect to collect in your project